PayPal’s Offshore Support Sucks…

I use PayPal a lot for my business [bear with me – this gets more interesting…].

Unfortunately, their customer support sucks, badly. Since @AskPayPal asked me to explain my comments, I thought I’d share a real life example. But mostly since their customer support emails are so woefully bad, I might get a laugh or two.

Most recently, I contacted PayPal explaining that all outbound payments from my account were blocked. I was away in Portugal, but needed to pay a contractor ASAP.

PayPal wouldn’t fix it. Instead, they replied with a rambling, 416 word reply that offered zero answers – but instead a bizarre pick ‘n’ mix of cliches and statements.

So I thought I’d round up some of my favourite cliches & quotes from PayPal support emails…

“Rest assured that this does not imply that we are suspecting you with fraudulence or anything like that, no.”

“we only have your best interests in mind”

“You may, at the moment, view this as an inconvenience however in actual fact this system we use has helped reduce losses for both buyers and sellers”

“The system would just like to make sure that your payment goes through smoothly.”

[Re: their arbitrary block on my account] “Unfortunately, since there are thousands of transactions happening in the PayPal system in a per minute basis, it is virtually impossible to turn it off.

PayPal, your offshore customer service and/or CRM system suck, badly.

  • Sorry to hear about your experiences Richard.

    I agree, Paypal’s customer service is abysmal.

    As with all the world’s most “cutting edge” companies, they will stand at conferences preaching the gospal of customer care and CRM, and then use template responses and staff on $1 an hour who don’t know English to deal with the people who make them money.

  • Jhon says:

    Many and many cases point to the same, PayPal customer service is realy useless, if you are looking for help be prepared for frustration and unsolved cases, at firts contact you don’t know if you are speaking with a human or just with a robot, they don’t even care to read the emails and their anwers are just stupid.

  • Ugh. I’ve had to deal with a similar response before. I think they have a database of ‘stock’ phrases they use to construct these emails and save time. Hope you got the payment issue sorted.

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